Graphic symbol loss on upload

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    • #1

    I've lost ii characters later on uploading to both a tek transmitter (while on valgeuro) and a cave drib in abnormality. I have successfully retrieved one character from aberration to valgeuro. Out of 3 characters losing two is beyond irritating. I don't know how to mitigate or avert information technology altogether. Anyone else having similar issues?

    I have also lost all associated tames and items in the transfer as well.:cursing: <X

    • #2

    This has been happening a lot to players on our cluster as well ever since a couple of updates ago (its always been an issue, but has only recently gotten actually bad). I did a bunch of testing and was able to recreate it within 5 minutes every time over the form of an hour. Here'due south what I've found for your reference:

    1. The issue appears to be that the game is losing the connection between your PSN, XBOX, or Steam IDs and your actual character. Then fifty-fifty though its still there, the game doesnt recognize it and thinks yous need to create a new graphic symbol.

    ane.a. When you lose the connection between the two, it seems the character is "lost" in the deject somewhere and the game doesnt know where it is and thinks its on a unlike server. Fifty-fifty though it may exist right in forepart of you if you manage to brand a new graphic symbol and get back to your base.

    2. This issue takes two forms.

    2.a. The commencement, is that afterward transferring from 1 map to another and so again after that so log off, it will consistently lose the connexion. And then consistently that information technology tin can be reproduced in 7 minutes or less (depending on your distance from an obelisk when you spawn and the run time to get there)

    2.b. The second is when transferring, the disconnect happens mid transfer. This 1 I couldnt reproduce equally consistently, and I've had mixed results with it. Sometimes the grapheme will notwithstanding be in the download window, sometimes information technology wont. If its not in the downloads, theres unfortunately no style to get it dorsum :(

    3. At that place seems to be a "workaround" that nosotros recommend to our players that seems to foreclose scenario 2.a. Its a pain, simply its better than losing your character.

    3.a Since the issue is with a "lagged" connection between the server and your graphic symbol data, if your character dies in-betwixt transfers, it forces a "sync" to that server, which forces that connexion. Once thats established, it should be condom to transfer. Obviously non guaranteed, but it seems to be helping on our servers.

    4. For the issue where the character is lost on upload, I unfortunately accept non found a way around that one. Like i said in a higher place, sometimes its in the downloads still when you log back in, other times its not. If its non, it is what it is.

    5. As a precaution, at that place's a couple options:

    5a. y'all can manually upload the dinos/items to the obelisks/drops and so they are dissever from your character, so that if yous lose your grapheme at least you lot still have your stuff, or you can kill your character right earlier transferring and and so transfer to endeavour and sync that fresh connection as i mentioned in a higher place.

    All of the above is a pain, and I tried to reproduce it on an official server only I couldnt make it to the obelisk without beingness killed, so I'thousand not sure if its official servers also as unofficial or not. Hopefully this helps, and hopefully Wildcard is working on something for information technology...

    • #3

    My goodness that is a lot to digest! But I appreciate the info. I've been able to transfer one grapheme so far, but have not been able to transfer a unmarried tame. Information technology used to show me a timer in the drops, but at present the items or tames simply get into the drop with no timer. Information technology too used to tell me something is being uploaded, simply now the detail/tame simply go into the ob like I'thousand moving inventory around. And the option for travel to some other ark doesn't even exist, only upload survivor.

    I've only been back to ark for virtually a month now so I'm not in the know about the recent problems that may have popped up.
    I really wish I could alter my timezone postage because trying to exercise a quick reset to save these things without going too far back is a pain in the A!

    Is in that location any give-and-take on a ready for this, or is neither nitrado or wildcard being forthcoming, let lone acknowledging it?

    • #4

    WC would have their ain updates at there support site. As far as I know it even so exists.

    Double check your CA settings.

    • #5

    WC would have their own updates at there support site. As far as I know information technology nonetheless exists.

    Double check your CA settings.

    Everything is open as I have 2 servers and 2 of my friends have their own. Looking into WC updates.

    • #half dozen

    I can upload dinos and items with no bug atm.

    • #7

    I know its probably the commencement thing that was checked, but just in case, have you double checked that the checkbox for CrossArk is selected above the Cluster ID? If that got deselected somehow it would disable cross-ark even if theres a cluster id, and its easy enough to overlook

    • #8

    As of you writing that it was checked and has been. I play on both pc and xbox.

    • #ix

    I tin upload dinos and items with no issues atm.

    I know its probably the first affair that was checked, just merely in example, have you double checked that the checkbox for CrossArk is selected to a higher place the Cluster ID? If that got deselected somehow it would disable cross-ark even if theres a cluster id, and its piece of cake enough to overlook

    Basically when I try to upload a tame, I get no timer, there is no loading window that pops upwardly. The animate being goes in and the timer looks like --:--:--. In fact, information technology no longer says transfer to a different ark, but upload survivor. Fifty-fifty items no longer get a timer.

    • #ten

    Small-scale update: I turned crossark off so ill play on my xbox alone now. Merely I did another thing on a distraction and I'm thinking it is what has shown some promise.

    I've been signing in with my girlfriends controller which signs into her business relationship starting time, then I'd swap to my account and play (Both accounts are still signed in). Since I've been doing this, my map hasn't been saving ingame (On xbox, not pc. Pc map was fine). I'd take to rediscover everything. Yet, on my pc information technology was fine. So I was thinking the two accounts were clashing, and since my pc only had i active, I thought it might be this causing some issue.

    And then I sign her off, use my own controller and was able to transfer some items from Valgeurro to Ragnarock successfully. I'chiliad gonna test more after piece of work, but it went as information technology should have on those transfer so I'grand optimistic.